Sales terms

1. Object

Welcome to www.laissezluciefaire.com.
These sales terms are intended to inform the consumer and to define the rights and obligations of the parties, namely the buyer and SAS Zephyr & Melusine, in connection with the sale of products on the website www.laissezluciefaire.com.
Consequently, any person who orders a product offered for sale on the site www.laissezluciefaire.com acknowledges and acceptes in full these general terms and conditions before ordering.
The Buyer also states that the purchase of products on www.laissezluciefaire.com is limited to personal use only, and has full legal capacity which allows them to engage under these terms and conditions of sale.

Laissez Lucie Faire... reserves the right to modify at any moment the following sales terms.

2. Identity

SAS Zéphyr & Mélusine sells Laissez Lucie Faire... branded products

Company with a capital of 40 000 € - SIRET 492 313 036 00021 – VAT FR48 492 313 036
Headquarters : 7 chemin du Crêt, 42240 SAINT PAUL EN CORNILLON, France

3. Website access

The means and costs necessary to access the website www.laissezluciefaire.com are the Buyer's personal matter.

4. Orders

4.1. Price

The selling prices of products sold on the website www.laissezluciefaire.com are indicated in €uros, and are those taken into effect at the time of the Buyer's order registration.
These prices do not include shipping which is an additional cost. Shipping costs will be shown before the buyer registers the order.
Prices include value added tax (VAT) which is applicable on the date of the order. Any change in the VAT rate will be reflected in the price of products sold www.laissezluciefaire.com.
The selling price of the products can be modified at any time by www.laissezluciefaire.com.

4.2. Product characteristics - Availability

In accordance with Article L 111-1 of the Consumer Code, the Purchaser may, before ordering, read about the essential characteristics of the products they wish to order on the site www.laissezluciefaire.com.
Buyer selects one or several products among the different categories available on the website www.laissezluciefaire.com.
The offers presented on the site www.laissezluciefaire.com are valid within the limits of available stock.
Www.laissezluciefaire.com reserves the right to alter product offerings based on supplier linked constraints.
Photographs and descriptions of products offered for sale are indicative only and may vary slightly with the actual product depending on the light, the display resolution, and other different possible settings of the Purchaser's computer screen. Laissez Lucie Faire ... can not be held responsible for these variations.

4.3. Order

The buyer can order online at www.laissezluciefaire.com.
Any order implies acceptance, without limitation or qualification, to these sales terms.
From the moment the buyer registers his order by clicking "Confirm your order", he has adhered knowingly and without reservation to the sales terms, volumes and quantities offered.
The Buyer's order will be confirmed by Laissez Lucie Faire ... via email.
The sale will be considered final upon emittance of the order confirmation by Laissez Lucie Faire ... and receipt of the payment.

5. Payment

Payment must be made in full at the time the order is placed by the Buyer. Deposits and advances will not be accepted.
The company Zéphyr & Mélusine, which sells Laissez Lucie Faire... branded products, will receive the payment at the time the order is confirmed. All orders are payable in €uros by credit card.
To pay for the order, the Buyer has the option to use different types of credit cards (credit card, Mastercard, Visa ...), with the exception of American Express.
The Purchaser guarantees Laissez Lucie Faire ... that he has the necessary authorization to use the payment method chosen at the time of order registration.
Laissez Lucie Faire ... reserves the right to suspend or cancel any order and / or delivery, whatever the nature, in case of non-payment or in the case of a payment incident. Penalties amounting or equaling the legal interest rate plus five points are automatically applicable to outstanding payments upon notification of the bank rejection. Delivery of any new orders may be suspended in case of late payment of a previous order, notwithstanding the provisions hereof.
Laissez Lucie Faire ... reserves the right to request a photocopy of the Buyer's identity card for any payment in defense of the fight against Internet fraud. Order information may be passed to a third party for further verification.

6. Product choice

The purchaser, having acknowledged the products marketed by Laissez Lucie Faire ... and their characteristics, has the sole responsibility of choosing the articles they order.

7. Shipping and Delivery

7.1 General rules

The products will be delivered to the address specified by the Buyer on the purchase order. The invoice may be sent to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
In case of partial availability of articles, www.laissezluciefaire.com may need to split orders. Thus the available items will be sent in a first shipment. The balance of the order will be sent when all other items become available.
Laissez Lucie Faire ... uses the courier GLS transport for order delivery.

7.2 Delivery characteristics

The buyer (or recipient) is delivered to his home address by the courier GLS or La Poste. In case of absence, the recipient of the order receives a delivery notification, allowing them to contact the deliveryman to schedule a new delivery.
The buyer is responsible for verifying the order in the presence of the deliveryman. He must verify the state of the packaging of the goods and content delivered.
In the event that the Buyer would have any doubt of any kind on the condition or contents of the package, he must:

  • - Issue a written reservation on the delivery note if he chooses to accept the package.
  • - Immediately report the incident to Laissez Lucie Faire ...

Failure to comply with the procedures outlined above will result in an unaccepted claim.

7.3 - Delivery

The average delivery time from www.laissezluciefaire.com to the recipient is 1 to 7 days.
This time is given for information only.
Any possible delays does not give rise to damages or to withholding or cancellation of the order by the Buyer.
In any event, in accordance with the provisions of Article L 121.20.3 of the Consumer Code, the products ordered will be delivered within a maximum of thirty days from the day after the Buyer has registered his order, subject to full payment.
Failure to deliver by this expiration date, the Buyer has the option to cancel the order. The sums paid by the Buyer will be refunded without delay, to the exclusion of any other compensation.

7.4 Duties

Any order placed on the site and delivered outside of France may be subject to taxes and customs duties which are imposed when the package reaches its destination. These duties and possible taxes related to the delivery of an item are the responsibility of the customer . Laissez Lucie Faire ... is not required to verify and inform clients of customs duties and taxes. It is up to the client to inform the competent authorities of his country.

8. Product availability

In the event that a product ordered is unavailable, Laissez Lucie Faire ... will inform the Buyer as soon as possible.
Following Article L121.20.3 of the Consumer Code, Laissez Lucie Faire ... may provide a product of equivalent quality and price. The shipping charges will become the responsibility of Laissez Lucie Faire ...
Otherwise, the buyer will be refunded without delay no later than thirty days from date payment was made.

9. Order cancellation

In accordance to the Article L121-20 of the Consumer Code, the Buyer has a period of seven days from the date of delivery to return; at his own expense, the products ordered, for reimboursement.
Items must be returned by registered mail or by any other means providing a precise delivery date.
The products must be returned to:

Laissez Lucie Faire ...
7 Chemin du Crêt
42240 SAINT PAUL IN CORNILLON France

in their original condition, sealed and accompanied by the corresponding invoice.

Any product incomplete, damaged or whose original packaging has been altered, will not be refunded or exchanged.
The right of withdrawal will result in the choice of the buyer:

  • - An exchange voucher as per the conditions set out in paragraph 10 below.
  • - A reimbursement by bank transfer

Warning: shipping costs and risks associated with the product return are the responsibility of the customer.

10. Reimboursement terms

Subject to special provisions in paragraph 9 above, any refund payable by Laissez Lucie Faire ... will take the form of a voucher and must be claimed on our site within 30 days of the date issued.
In all cases, Laissez Lucie Faire ... will send this voucher by e-mail stipulating :

  • - Validity
  • - Possibility to claim a refund
  • - The amount

Thereby using this voucher, the consumer agrees to not make any objection or opposition to their bank concerning the relevant transaction (reimboursement) and commits not to do so for a period of one year following the transaction date.
The consumer is aware that any breach of this obligation would then expose them to surrender the amount overpaid by Laissez Lucie Faire ...
In the case of a refund by bank transfer, the customer must make a specific request by e-mail and communicate a RIB / IBAN to the Zephyr & Melusine company, which sells Laissez Lucie Faire...brand products who will then proceed with a bank transfer.

11. Property rights

Laissez Lucie Faire ... retains full ownership of the goods sold until full payment of the price, costs and taxes.

12. Guarantee

All orders are checked before being shipped. In case of errors regarding quantity, reference or defective products, the complaint must be sent by mail with acknowledgment of receipt to the address contact@laissezluciefaire.com within 48 hours from receipt, and should include:

  • - The coordinates of the Buyer.
  • - The product references.
  • - The reasons for the claim.

No claims will be accepted after this deadline. In the case of a valid claim, items subject to the complaint will be replaced. If Laissez Lucie Faire... can not replace an item, the Buyer may choose another product. All items may be exchanged if they are sent back in their perfect original state. The terms of trade will be determined with customer service by e-mail or by phone. The shipping costs become the responsibility of Laissez Lucie Faire ... in the case of a valid claim. Shipping at the expense of Laissez Lucie Faire... is limited to once per customer per new order.

Return address for defects and exchanges: Laissez Lucie Faire ... 7 way crêt, 42240 SAINT PAUL EN CORNILLON, France. Any risk associated with returning the product is the responsibility of the Buyer.

13. Responsibility

The products offered by Laissez Lucie Faire ... conform to the French legislation.
Laissez Lucie Faire ... can not be held liable for breach of contract in case of out of stock or product unavailability, force majeure, transport disruption and strikes.
Laissez Lucie Faire ... can not be held responsible for delivery problems due to a failure on the part of the shipping company GLS and / or its deliveries.
Laissez Lucie Faire ... can not be held responsible for any damages that may arise from the purchase of products.
Laissez Lucie Faire ... shall not be liable for any loss of data, or computer files. It is up to the Buyer to make all necessary backups.
The total or partial inability to use the products can not engage the responsibility of Laissez Lucie Faire ... or give rise to any compensation or reimboursement.
Www.laissezluciefaire.com contains links to other websites. Laissez Lucie Faire ... shall in no event be liable for damages resulting from the access to the content of other websites.

14 - No partial validity

If one or more provisions of these terms and conditions are held to be invalid or declared as such under any law or following a final decision of a competent court, other provisions shall remain in full force and scope.

15 - Non-waiver

The fact that one of the parties does not claim a breach with the other party to any of the obligations contained in the present general conditions of sale can not be interpreted in the future as a waiver the obligation in question.

16 - Customer service and tracking

For further information the buyer may contact customer service em-ail at:
contact@laissezluciefaire.com or by telephone at: 0033 426 48 20 95.

17 - Computer and rights

The information collected by Laissez Lucie Faire ... through any order placed by the buyer are necessary for the management. In accordance with the Data Protection Act n ° 78-17 of 6 January 1978, the Buyer has a right of access, rectification, opposition and deletion of data relating to Laissez Lucie Faire ...

18 - Law

Product sales www.laissezluciefaire.com site are subject to French law.