According to article L121-20 of the Consumer Code, you have 14 days, upon reception, to return (at your expense) any and all items you wish to exchange or return. Items received after this delay are not eligible for exchange or refund.
If you wish to exchange an item, please send it back to us with Return Form completed (you can download it there), and indicate your new order. Please contact us to be repaid or charged by CB (if you want to exchange). Please note that shipping fees for exchanges are identical to shipping fees for previous orders.
Shipping fees, as indicated on your invoice, are refundable if/when your order has arrived damaged or erroneous. For any and all other motives, shipping fees remain the customer's responsibility.
Article(s) returned must be new, unused and in perfect condition in their original packaging.
Each litigation will be treated case by case by our customer service department in a timely manner.